Frequently asked questions

What bikes do you rent?

We rent three types of bikes:

Marin gravel bikes for road and mixed terrain.

O2Feel electric mountain bikes with 29" tubeless wheels and up to 90 km of range.

O2Feel electric city bikes with up to 120 km of range. These are best for paved roads.

We have recent models and several sizes.

What size bikes do you have?

We have sizes S to XL.

They fit most riders from 155 cm to 198 cm.

If you are outside that range, email us before you book. We will help you choose the right bike.

Can I bring my own pedals or saddle?

Yes.

Tell us when you book. We can add them to the bike at pickup.

There is no extra charge.

What if I get a flat tire or bike problem?

Each bike comes with a repair kit.

It includes spare tubes, a multi-tool, and a mini pump.

We also provide roadside assistance during your rental.

This service is available during our opening hours and only in these areas:

Le Gosier, Sainte-Anne, Saint-François, and Le Moule.

If you have a flat tire or a bike issue, contact us. We will help you find the best solution.

Do you recommend bike routes?

Yes we recommend routes based on your level, your bike, and what you want to do on a specific day.

We share them with you on Komoot on the day of your rental.

The routes are self-guided, so you ride at your own pace.

Where and when can I pick up my bike?

You can pick up your bike at our shop in Sainte-Anne, Guadeloupe.

Section Gissac
Rue de Bois Jolan
97180 Sainte-Anne
Guadeloupe

We are open Tuesday through Sunday from 9:00 AM - 12 & from 1:00 AM - 5:00 PM.

For returns, please come back at least 30 minutes before closing so we have enough time to inspect the bike.

What do I need at pickup?

You need a valid ID.

This can be an ID card, driver’s license, or passport.

You also need a €500 deposit per electric bike and €350 per gravel.

The deposit can be made by card or cash. It is refunded in full when the bike comes back on time and in the same condition.

Can I ride the bike on trails?

It depends on the bike.

The gravel bike and electric mountain bike can handle mixed terrain.

The electric city bike is for paved roads only.

Do not ride the city bike on trails or rough gravel. It can damage the bike, and repair fees may apply.

What is your cancellation policy?

You get a full refund if you cancel more than 72 hours before your start date.

You get a 50% refund if you cancel between 72 and 24 hours before your start date.

There is no refund if you cancel less than 24 hours before your start date or do not show up.

If the weather makes riding unsafe, we can help you reschedule.

What payment methods do you accept?

We accept cards & cash.